Refund & Returns Policy

Refunds and Returns Policy

Welcome to DELLAH-UK LTD (referred to as “DELLAH,” “we,” “us,” or “our”). We want you to be completely satisfied with your purchase from our website www.dellah.co.uk. If for any reason you are not satisfied with your purchase, we offer a hassle-free returns and refunds policy subject to the terms outlined below:

1. Returns Eligibility:

  • You may initiate a return for any reason within 30 days of receiving your order.
  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
  • Products that are personalized, customized, or otherwise non-returnable will not be eligible for returns.

2. Initiate a Return:

To initiate a return, please follow these steps:

  1. Contact our customer support team at [email protected] to request a Return Authorization (RA) number.
  2. Once you receive the RA number, securely package the product(s) along with the original packing slip or proof of purchase.
  3. Clearly mark the RA number on the outside of the package.
  4. Ship the package to the following address: DELLAH-UK LTD 25A Gladstone Street ST46JG

3. Refunds:

  • Once we receive your returned item(s), we will inspect them to ensure they meet our return eligibility criteria.
  • If the return is approved, we will process a refund to the original payment method within 7 business days.
  • Shipping costs are non-refundable unless the return is due to an error on our part.

4. Exchanges:

  • If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.

5. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately at [email protected] with details and photographic evidence.
  • We will provide instructions on how to return the damaged or defective item(s) and will arrange for a replacement or refund as appropriate.

6. Contact Us:

If you have any questions or concerns about our refunds and returns policy, please contact our customer support team at [email protected]. We are here to assist you and ensure your shopping experience with DELLAH is enjoyable and stress-free.

Note: This refunds and returns policy applies only to purchases made directly through our website www.dellah.co.uk. For purchases made through third-party retailers, please refer to their respective returns and refunds policies.

Thank you for choosing DELLAH-UK LTD. We appreciate your business!